Frequently Asked Questions
🚀 EASY ORDERING & QUICK DELIVERY – GET YOUR PHOTOS FAST! 📸🎉
đź“… How to Order on Photo Day
Before photo day, order forms will be handed out to schools and leagues. If you’re purchasing photos, make sure your form is completely filled out and includes payment when your child comes up for their picture!
đź’ł Can I Pay Later?
We recommend submitting payment on photo day, but if that’s not possible, you can place your order online later!
đź–Ą Can I Order Online?
YES! Your school or league’s photos will be available on our online storefront within 7 business days. Once posted, you can order anytime! Click the link below to shop for your photos. Please note that ordering on photo day will allow you to order packages not available online. Online storefront pricing is more expensive so we suggest ordering on photo day!
🚨 ORDER ISSUES? WE’VE GOT YOU COVERED!
📦 Where’s My Order?
During peak season, photo orders may take 3-4 weeks to process. If you haven’t received yours within that timeframe, reach out to us at support@montyrand.com with:
✅ Player’s full name
âś… School & team name
📦 My Teammate Got Their Order, But I Haven’t!
Some products (like Press Books, Buttons, Trader Cards and Magnets) take longer to process and may ship separately. Don’t worry—your order is on the way! Everything should arrive within the expected 2-3 week timeline.
🏆 SENIOR BANNERS – ORDER ON PHOTO DAY!
If you or your team want senior banners, talk to your coach or teammates BEFORE photo day! These take time to produce, and orders must be placed on photo day to ensure on-time delivery. Late orders may result in rush fees—or may not be possible at all!
🚨 COMMON ORDER DELAYS & HOW TO AVOID THEM
❌ Incomplete Forms
🔹 Be sure to fill out all details, including jersey number & level of play (e.g., Brewer Girls Soccer – JV). Missing info could delay your order!
❌ Missing or Incorrect Payment
🔹 Make sure credit card info is accurate and legible! Payment issues can significantly delay processing. We run credit cards within a few days of receiving orders.
❌ Wrong Address
🔹 All orders are MAILED, not delivered to schools. Double-check your mailing address—including apartment numbers if needed—to avoid delays!
❌ Illegible Forms
🔹 Write clearly! We know photo day can be hectic, but unclear writing may result in misspelled names or order mistakes.
💥 Let’s make this season unforgettable! Have questions? We’re here to help! 📸🔥 #OrderYourPhotos #CaptureTheMoment